The questions
worth asking.
If something isn't covered here, message us on WhatsApp — we'd rather answer a question upfront than have you guessing.
/ Licences
What licence do I need to rent?
You'll need a valid motorcycle licence from your home country, plus an International Driving Permit (IDP) that covers motorcycles. If you don't have an IDP yet, we'll walk you through the process — it's usually arranged through your national automobile association before you travel. Riding with the correct licence is a legal requirement in Indonesia, and we'll always check yours before handing over a bike.
Do I need an Indonesian SIM C?
Indonesian residents need a local SIM C. As a tourist or short-stay visitor, an IDP endorsed for motorcycles (Category A) is the accepted equivalent. If you're unsure whether your specific licence situation is covered, message us before booking — we'd rather sort it out upfront.
What happens at handover — what do I need to bring?
Bring your home motorcycle licence and your IDP, both physically with you — photos on your phone aren't enough. We check them together, hand them straight back, and don't photograph or keep copies. There's no cash or card deposit — you just pay for the rental itself (see how payment works, below). We walk the bike's condition with you and note it down, so nothing existing gets pinned on you later, and we read the fuel gauge together too.
What if my licence or IDP isn't accepted at handover?
We can't legally hand over a bike without a valid licence and IDP for its class — riding without one also voids the bike's insurance, which protects you as much as us. If something's wrong with your documents on the day, message us straightaway on WhatsApp and we'll work out the options with you there and then, including whether the booking can be rescheduled or refunded. To avoid this entirely, send us a photo of your licence and IDP before your trip and we'll tell you if anything looks off — far better to sort it from home than at the door.
/ Bike Insurance and Damage
What does 'insurance included' actually cover?
It covers the bike, not you. If the bike is damaged or stolen, the insurance pays for it — but you're responsible for an excess, which is the most you'd ever pay towards a covered claim, not a deposit taken up front. There's no cash or card deposit held against you. What the bike's insurance does not cover: your medical costs, injury, lost belongings, or anything about your trip beyond the bike itself. Bring your own travel insurance for that — a rental scooter is exactly the kind of thing it should cover.
What's the damage excess?
IDR 500,000 for our standard fleet (NMAX 155, ADV 160). IDR 1,000,000 for the halo units (XMAX 250, X-ADV 750). That's the maximum you pay towards the bike's repair in the event of an accident. There is no deposit held in cash or on a card. The excess is only charged if there is actual damage — pre-existing scuffs documented at handover won't be counted against you.
What happens if I have an accident?
Call us immediately. We'll assist with roadside support and walk you through the process. If the bike is damaged, we document it together at the point of return and agree the repair cost. If the cost is within the excess amount, you pay the actual repair cost up to the excess ceiling. We keep a condition record at handover so there are no disputes.
What about theft?
The theft excess is IDR 1,000,000 for all bikes — that's the maximum you pay towards the bike's cover if it's stolen. Keep the bike locked whenever it's parked, and report any theft to us and local police immediately. Do not leave the bike overnight in an unsecured location.
/ Delivery and Location
Where do you deliver?
We deliver across Bali's popular tourist areas — Seminyak, Umalas, Kerobokan, Uluwatu and the Bukit, Kuta, Legian, Sanur, Jimbaran, Nusa Dua, and of course Canggu and Ubud. Delivery is free on any rental length in Canggu, Ubud and Umalas/Kerobokan, and free everywhere we deliver once a rental reaches a week. Shorter rentals to the other areas carry a published delivery fee — you see it in the quote before you commit, not afterwards.
How much is delivery outside Canggu and Ubud?
Free on weekly and monthly rentals across every area we deliver to, and free at any length in Canggu, Ubud and Umalas/Kerobokan. For shorter rentals elsewhere we charge per journey, and there are two — out to you and back again: IDR 75,000 each way to Seminyak and Kuta/Legian, IDR 125,000 each way to Sanur, Jimbaran, Nusa Dua and the Bukit. The booking page adds it to your quote as two lines so you can see exactly what it is.
Can I ride to Seminyak? Uluwatu? Anywhere else on Bali?
Yes. Once the bike is with you, you can ride anywhere on Bali — Seminyak, Uluwatu, Kuta, the north, wherever. We now deliver across Bali's popular tourist areas, so you can often start from where you're staying. We just ask that the bikes stay on Bali: no ferry crossings to Lombok, Nusa Penida, Nusa Lembongan, or any other island.
What are your delivery hours?
We aim to deliver between 08:00 and 20:00 daily. If you need an early morning or late delivery, let us know when you book — we'll do our best to accommodate.
/ Rentals and Payment
How does payment work?
You pay on delivery. We accept cash (IDR) and QRIS. No payment is required upfront to confirm a booking — book online and your reference and booking link are the confirmation; book over WhatsApp and the conversation is. We don't hold deposits on cards.
Can I extend my rental?
Yes. Open your booking from the link in your confirmation — or through My booking in the footer — and extend it there, or message us. Monthly renters get a renewal message via WhatsApp seven days before their end date.
Can I cancel? Will I get a refund?
Yes, any time before the rental has started — open your booking from the link in your confirmation, or message us. Because you pay on delivery rather than upfront, most cancellations have nothing to refund. If money has already changed hands — a part-payment, an extension you paid for in advance — message us on WhatsApp and we'll confirm the refund with you directly rather than leave you guessing at a policy line.
Do I have to bring it back with a full tank?
Bring it back at the level it went out at. We read the gauge together at handover and again at return, in eighths — the same way you'd read a car's fuel gauge, just marked in eighths instead of quarters, so it's precise enough that neither of us has to guess. If it is short we charge IDR 30,000 per eighth — that is the fuel plus the ride to the pump — and nothing if it comes back the same or fuller. We do not refund fuel you leave in it.
What hours is roadside support actually available?
From early until late, every day — we would rather tell you that than claim round-the-clock cover we do not staff. Message us on WhatsApp with your location and what has happened; if the bike cannot be ridden we recover it or swap it. Outside those hours leave the message anyway and we pick it up first thing. If you are hurt or in danger, call the emergency services first — 112 in Indonesia — and tell us afterwards.
What happens if the bike breaks down?
Message us immediately with your location. We'll send a mechanic or swap the bike. Normal mechanical failures are our responsibility — you're not charged for breakdowns caused by the bike rather than rider error.
Note: licence and legal requirements in Indonesia can change. The information on this page is general guidance only and is not legal advice. Confirm current requirements with a local adviser or the relevant Indonesian authority before your trip.
Still have questions?
Message us. We reply promptly.